Internet Freedom Nonprofit Seeks User Research Coordinator
April 3rd, 2024
The Tor Project, a 501(c)(3) nonprofit organization advancing human rights and
freedoms by creating and deploying free and open source anonymity and privacy
technologies, is seeking a User Research Coordinator with 4-7 years of related
work experience to be a part of the User Experience & Design (UX) Team.
Are you passionate about making software usable and fun for all types of
people? Do you want to coordinate user research for software that helps people
protect their privacy and freedom online? If so, this may be the job for you.
This position will be an integral part of a small, "full stack" design team,
encompassing the disciplines of UX, brand design, and ethical user research.
The team coordinates via IRC, email, GitLab, on audio/video calls, and
in-person meetings once per year. In addition, this position will also require
international travel at multiple points throughout the year.
A personal commitment to free and open source software, good communication and
documentation skills, and passion for contributing to the greater good are all
essential. At the Tor Project, we reject invasive data gathering practices and
adhere to the principles of consent, respect, and empathy.
This is a full-time, remote position, which could be performed from most places
in the world – please see below for the US sanctions & embargo disclaimer. The
organization is also currently experimenting with a four day workweek.
The salary for this position ranges from $70,000 - $80,000 USD (based on
candidate experience), and there is voluntary opt-in salary transparency for
employees and contractors.
Responsibilities
In this role, you will:
- Create detailed research plans for various Tor-powered products using a
diverse range of research methods.
- Engage with regional experts to conduct country-level risk assessments for
our participants.
- Conduct some user research activities first-hand, and coordinate others with
partners from our wider community.
- Translate user feedback into actionable findings for our product designers
and developers.
- Maintain and expand the documentation we provide about open user research at
Tor.
- Work with a multidisciplinary team of people from different cultures and
backgrounds.
Skills & Experience
The ideal candidate for this job will have the following skills and experience:
- Experience conducting user research both in-person and remotely, including
usability testing, diary studies, surveys, interviews or other research
methods.
- An emphasis on producing high-quality documentation to support your user
research activities, including research plans, survey scripts, reports, user
personas and more.
- An excellent eye for detail and high degree of organization.
- Fluency in written and spoken English, plus proficiency in a non-English
language – especially Arabic, French, Mandarin, Persian, Portuguese, Russian,
Swahili or Spanish.
In addition to:
- A history of designing or advocating for the causes of free-software, open
source technology, human-rights, privacy, censorship-circumvention or an
interest in internet-freedom in general.
- Familiarity with the challenges faced by internet users who are subject to
surveillance and censorship, and/or the concept of threat modeling in
general.
If you feel that you meet most of these requirements or could meet them with a
little time and support, we would love to hear from you!
How to Apply
Please click here to apply.
A resumé, cover letter and portfolio featuring recent case studies is required.
Please use the cover letter as an opportunity to tell us about how your
experience relates to the job description and why you want to work at Tor.
About The Tor Project
The Tor Project’s workforce is inclusive, talented, and committed. We
currently have a global paid and contract staff of around 50 developers
and operational support people, plus many thousands of volunteers who
contribute to our work world-wide. The Tor Project is funded in part by
government research and development grants, and in part by individual,
foundation, and corporate donations.
Tor is for everyone, and we are actively working to build a team that
represents people from all over the world - people from diverse ethnic,
national, and cultural backgrounds; people from all walks of life. We
encourage people subject to systemic bias to apply, including people of
color, indigenous people, LGBTQIA+ people, women, and any other person
who is part of a group that is underrepresented in tech.
We have long-standing community guidelines and cultural norms. Our
community is committed to creating an inclusive and welcoming
environment. Please read more here:
The Tor Project has a competitive benefits package, including a generous
PTO policy, 16 paid holidays per year (including the week between
Christmas and New Years, when the office is closed), and flexible work
schedule. Insurance benefits vary by employment status and country of
residence.
Applicants must be authorized to work in the country in which they live,
we cannot provide visa assistance for this position.
The Tor Project, Inc., is an equal opportunity, affirmative action employer.
Notice: Due to U.S. sanctions and embargo regulations, The Tor
Project, Inc. is not able to hire individuals with citizenship and
residency in certain countries, including but not limited to Russia,
North Korea, Cuba, Iraq, China, Iran, and Syria.